Privacy & Return Policy
Your Privacy Rights
If we collect your name or other personal identifiable information from you, we may occasionally make that personal identifiable information available to our affiliates who have products or services that we believe will be of interest to you, for their direct marketing purposes. If you decide that you do not want us to share your personal identifiable information with our affiliates for their direct marketing purposes, or if you do not wish to receive information via any medium, please send an email to firstname.lastname@example.org from the email address you would like removed and include the word “Unsubscribe” in the subject line. Or you may send a postcard to Martin Ray Winery, ATTN: Customer Service, 2191 Laguna Road, Santa Rosa, CA 95401. Your opt-out request will be processed within thirty (30) days from the date on which we receive it.
Our Collection And Use Of Your Personal Identifiable Information
When you join our mailing lists or newsletters, register for any of our programs or events, place an order, or contact us for other similar business purposes, we may collect your name, address, email address, phone number and credit card information. We may also request additional information. We use this personal identifiable information to process your requests and to communicate with you about your orders. From time to time, we and our affiliates may use your name and contact information to notify you of changes to the Site, new wines and releases, special offers, and events we think you will find valuable or of interest. If you do not wish to receive this information via email, please send an email to email@example.com from the email address you would like removed and include the word “Unsubscribe” in the subject line. Or you may send a postcard Martin Ray Winery, ATTN: Customer Service, 2191 Laguna Road, Santa Rosa, CA 95401. Your opt-out request will be processed within thirty (30) days from the date on which we receive it.
Disclosure Of Your Personal Identifiable Information
We will not share, rent or sell your personal identifiable information to any non-affiliates or third parties without your consent. However, we may disclose your personal identifiable information to third parties under limited circumstances if we conclude that we are required by law or have a good faith belief that access, preservation, or disclosure of such information is reasonably necessary to protect the rights, property, or safety of our Company, its customers, or the public. We may also contract with other companies and individuals to perform certain functions and services, including processing, storing, tracking, and organizing information on our behalf. These service providers may have access to personal identifiable information to perform their functions, but are prohibited from using personal identifiable information for direct or indirect marketing purposes or for any purpose other than providing services to us.
All of the customer data we collect is stored on a secured server to protect against unauthorized access.
We may track visits to the pages and links on our websites so we can make decisions about the design and usage of the Site. While we may choose to share aggregate information on consumer behavior to third parties, none of this information shall contain personally identifiable information.
We use “cookies” to identify our registered members when they return to our Site. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies enable us to provide special features such as storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but allow you to turn off cookies as part of the browser options. Even without cookies, you can still use most of the features of our Site, including placing items in your shopping cart and purchasing them.
Reviewing And Changing Your Information
You may view, update or change information related to your account. Visit the My Account page on the Site and access your account using your email address and password.
Not Directed To Individuals Under The Legal Drinking Age
Our Site is not intended for people under the legal drinking age of 21. We do not seek or knowingly collect any personal information from or about individuals under the age of 21. If we become aware that we have unknowingly collected personal information from an individual under the legal drinking age, we will make commercially reasonable efforts to delete such information from our database.
Updates To This Policy
Last modified June 21, 2017
We’re honored that you have chosen www.martinraywinery.com for your wine needs and want you to be 100% satisfied with your purchase. We are happy to help prior to shipment, however, please note that due to the nature of our product all sales are final. Returns will only be accepted for defective merchandise.
REFUNDS FOR DEFECTIVE PRODUCTS
We only offer refunds on defective products. If you have a defective product, either send us an email at firstname.lastname@example.org or call us at (707) 829-6152.
We will ask that you either return the defective items or send in a photograph detailing the defects.
In the case we need you to return you items we will cover the shipping cost. You should mail your items to: 2191 Laguna Road, Santa Rosa CA, 95401. Once we receive and inspect the defective items we will notify you of that approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again—it often takes up to a week or more for credit card transactions to post. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com .
UNDELIVERABLE AND RETURNED PACKAGES
Packages that were returned to us as undeliverable are not eligible for refunds; we charge additional shipping to re-ship the package.
Packages containing alcohol are shipped out using UPS®. UPS® will attempt to deliver your package three times (generally on consecutive business days) to the shipping address you provided; someone over the age of 21 must be there to sign for the package. If UPS® is unable to delivery the package after three attempts, it will be sent to the nearest UPS® Hub. The package will be held at the hub for 3-5 business days before being returned.