Privacy & Return Policy


Privacy Policy

At Martin Ray Winery, we are committed to protecting your privacy. This Privacy Policy applies when you visit our website, at www.martinraywinery.com (the “Site”), or the websites of any of our affiliates, and when you make a purchase from us, subscribe to any of our mailing lists, newsletters, or wine-club programs, and sign up for any of our events.

Your Privacy Rights

If we collect your name or other personal identifiable information from you, we may occasionally make that personal identifiable information available to our affiliates who have products or services that we believe will be of interest to you, for their direct marketing purposes. If you decide that you do not want us to share your personal identifiable information with our affiliates for their direct marketing purposes, or if you do not wish to receive information via any medium, please send an email to wineclub@martinraywinery.com from the email address you would like removed and include the word “Unsubscribe” in the subject line. Or you may send a postcard to Martin Ray Winery, ATTN: Customer Service, 2191 Laguna Road, Santa Rosa, CA 95401. Your opt-out request will be processed within thirty (30) days from the date on which we receive it.

Our Collection And Use Of Your Personal Identifiable Information

When you join our mailing lists or newsletters, register for any of our programs or events, place an order, or contact us for other similar business purposes, we may collect your name, address, email address, phone number and credit card information. We may also request additional information. We use this personal identifiable information to process your requests and to communicate with you about your orders. From time to time, we and our affiliates may use your name and contact information to notify you of changes to the Site, new wines and releases, special offers, and events we think you will find valuable or of interest. If you do not wish to receive this information via email, please send an email to wineclub@martinraywinery.com from the email address you would like removed and include the word “Unsubscribe” in the subject line. Or you may send a postcard Martin Ray Winery, ATTN: Customer Service, 2191 Laguna Road, Santa Rosa, CA 95401. Your opt-out request will be processed within thirty (30) days from the date on which we receive it.

Disclosure Of Your Personal Identifiable Information

We will not share, rent or sell your personal identifiable information to any non-affiliates or third parties without your consent. However, we may disclose your personal identifiable information to third parties under limited circumstances if we conclude that we are required by law or have a good faith belief that access, preservation, or disclosure of such information is reasonably necessary to protect the rights, property, or safety of our Company, its customers, or the public. We may also contract with other companies and individuals to perform certain functions and services, including processing, storing, tracking, and organizing information on our behalf. These service providers may have access to personal identifiable information to perform their functions, but are prohibited from using personal identifiable information for direct or indirect marketing purposes or for any purpose other than providing services to us.

Security

All of the customer data we collect is stored on a secured server to protect against unauthorized access.

Aggregate Information

We may track visits to the pages and links on our websites so we can make decisions about the design and usage of the Site. While we may choose to share aggregate information on consumer behavior to third parties, none of this information shall contain personally identifiable information.

Our Use Of Cookies

We use “cookies” to identify our registered members when they return to our Site. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies enable us to provide special features such as storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but allow you to turn off cookies as part of the browser options. Even without cookies, you can still use most of the features of our Site, including placing items in your shopping cart and purchasing them.

Reviewing And Changing Your Information

You may view, update or change information related to your account. Visit the My Account page on the Site and access your account using your email address and password.

Not Directed To Individuals Under The Legal Drinking Age

Our Site is not intended for people under the legal drinking age of 21. We do not seek or knowingly collect any personal information from or about individuals under the age of 21. If we become aware that we have unknowingly collected personal information from an individual under the legal drinking age, we will make commercially reasonable efforts to delete such information from our database.

Updates To This Policy

The terms of this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage for a reasonable period of time after such changes are made that this Privacy Policy has been updated, and by changing the “Last Modified” date at the top of this Privacy Policy. We encourage you to check this page periodically for any changes. Your continued use of this Site following the posting of changes to this Privacy Policy will mean you accept those changes.

Governing Law

This Privacy Policy and our privacy practices will be subject exclusively to the laws of the State of California within the United States of America. We make no representation that this Privacy Policy and such practices comply with the laws of any other country. Visitors who use this Site and reside outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. If you reside outside of the United States, by using our Site, you consent to the transfer and use of your information outside your country.

Contact Us

Any questions you may have regarding our Privacy Policy should be directed via email to wineclub@martinraywinery.com . You can also write us at: Martin Ray Winery, ATTN: Customer Service, 2191 Laguna Road, Santa Rosa, CA 95401.

Last modified June 21, 2017


Return Policy

We’re honored that you have chosen martinraywinery.com for your wine needs and want you to be 100% satisfied with your purchase. We are happy to help prior to shipment, however, please note that due to the nature of our product all sales are final. Returns will only be accepted for defective merchandise.

REFUNDS FOR DEFECTIVE PRODUCTS

We only offer refunds on defective products. If you have a defective product, either send us an email at wineclub@martinraywinery.com  or call us at (707) 829-6152.

We will ask that you either return the defective items or send in a photograph detailing the defects.

In the case we need you to return you items we will cover the shipping cost. You should mail your items to: 2191 Laguna Road, Santa Rosa CA, 95401. Once we receive and inspect the defective items we will notify you of that approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again—it often takes up to a week or more for credit card transactions to post. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at wineclub@martinraywinery.com .

UNDELIVERABLE AND RETURNED PACKAGES

Packages that were returned to us as undeliverable are not eligible for refunds; we charge additional shipping to re-ship the package.

Packages containing alcohol are shipped out using UPS®. UPS® will attempt to deliver your package three times (generally on consecutive business days) to the shipping address you provided; someone over the age of 21 must be there to sign for the package. If UPS® is unable to delivery the package after three attempts, it will be sent to the nearest UPS® Hub. The package will be held at the hub for 3-5 business days before being returned.